Refund/Return Policy

1. Returns

  • Eligibility: Products can be returned within 14 days of receipt if they are unused, unopened, and in their original packaging.
  • Exclusions: We cannot accept returns on used or opened products, or on items marked as final sale.

2. Refunds

  • Process: To initiate a return, please contact us to obtain a return authorization. Once we receive the returned product, we will inspect it and process your refund within 7-10 business days.
  • Method: Refunds will be issued to the original payment method.

3. Return Shipping

  • Cost: Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.

4. Exchanges

We currently do not offer exchanges. If you wish to exchange an item, please return the original product and place a new order.

 

 

 

 

A Milestone We Are Proud Of

Every brand has a defining moment that reminds you your vision is being recognised. For FARIDAH, that moment came when we were honoured to be selected as a gifting partner for the International Indian Film Academy (IIFA) Awards for two consecutive years, 2023 and 2024.

As a young luxury fragrance house born in the UAE, standing alongside one of the world's most celebrated film awards was a milestone that marked the beginning of our journey. Our signature fragrance gift sets were thoughtfully presented to distinguished guests, industry leaders, and acclaimed artists from both the North and South Indian film industries, introducing FARIDAH to individuals who celebrate creativity, artistry, and excellence.

As we continue to grow, this milestone remains a source of inspiration, areflection of how far we've come and a promise of the timeless experiences we strive to create with every bottle we craft.