Cancellation & Replacement Policy
1. Order Cancellations
- Before Shipping: You may cancel your order within 24 hours of placing it by contacting us directly. Cancellations after this period are not possible if the order has already been processed or shipped.
- After Shipping: Orders that have already been shipped cannot be canceled. Please refer to our Return Policy for options.
2. Replacement Policy
- Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of receipt. We will arrange for a replacement or issue a refund upon verifying the issue.
- Incorrect Items: If you receive the wrong item, please notify us within 7 days. We will arrange for the correct item to be sent or issue a refund.
3. Process for Replacement or Refund
- Contact Us: Reach out to our customer service team with your order number and details of the issue.
- Verification: We may request photos or additional information to process your request.
- Resolution: We will address your request as quickly as possible, typically within 7-10 business days.