Delivery Policy
1. Delivery Areas
We deliver to addresses within the UAE, including Dubai and other Emirates. For international deliveries, please contact us for availability and shipping options.
2. Shipping Costs
- Within UAE: Standard shipping is free for orders over AED [amount]. For orders below AED [amount], a shipping fee of AED [amount] applies.
- International Shipping: Costs vary based on destination. Contact us for a shipping quote.
3. Delivery Timeframes
- Within UAE: Deliveries typically occur within 2-5 business days from the order date.
- International Shipping: Delivery times vary based on location and customs processing. Please allow up to 15 business days.
4. Order Processing
Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped, including tracking details.
5. Delivery Issues
For any issues with your delivery, such as delays or missing items, please contact us within 7 days of the expected delivery date.
6. Delivery Instructions
Please ensure that the delivery address provided is accurate. We are not responsible for lost or undelivered orders due to incorrect address details.